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ARRIS Battery Pack FAQ

Q: How long am I able to use my ARRIS Touchstone modem on a fully charged battery?
Q: How do I charge or re-charge my ARRIS battery pack?
Q: Do I need an external battery charger?
Q: How do I install an ARRIS battery pack?
Q: Can I use an ARRIS battery pack as the primary power source for my modem?
Q: Can I use a cordless phone during a power outage?
Q: How long does an ARRIS battery pack last?
Q: Is there a warranty on the battery pack?

Q: How long am I able to use my ARRIS Touchstone modem on a fully charged battery?
A: ARRIS battery packs are available with various estimated hold times. See the individual battery pages in the product catalog for estimated battery hold times. Battery hold times are typical and can be influenced by the age of the battery, the charging state, storage conditions and operating temperature as well as factors such as data activity and length of active telephone calls.
Q: How do I charge or re-charge my ARRIS battery pack?
A: An ARRIS battery pack will automatically charge in the ARRIS Touchstone modem. User intervention is typically not required.
Q: Do I need an external battery charger?
A: An external battery charger is not required. ARRIS battery packs charge in a ARRIS Touchstone modem.
Q: How do I install an ARRIS battery pack?
A: ARRIS battery packs are easy to install. Installation instructions are available on the specific battery pages in the product catalog.
Q: Can I use an ARRIS battery pack as the primary power source for my modem?
A: ARRIS battery packs are intended to provide backup power in the event of a power failure. The battery pack is not intended to take the place of AC power as the primary power source.
Q: Can I use a cordless phone during a power outage?
A: Cordless phones typically require power. Unless the cordless phone has its own backup power source, it will probably not work during a power failure event. A phone that does not require power (no AC cord on the phone's base station) is required for voice service during a power failure event.
Q: How long does an ARRIS battery pack last?
A: A lithium-ion battery has an estimated service life of 6-10 years.
Q: Is there a warranty on the battery pack?
A: ARRIS battery packs include a 1 year limited product warranty. See the Warranty section of this site for details.
   
 
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